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Better Nonprofit Management Training Series
Customer Service: Getting It Right Every Time
This innovative and highly participatory workshop offers organizations a suite of tools that support the success of their staff while simultaneously exceeding their client’s expectations. Using the main principles of improvisational and traditional theater—presentation, positivity, and “making offers”—you can build a robust customer service program that directly integrates into the core mission of your organization.
Effective Supervision: Creating a Culture of Mutual Respect (Apr)
Effective supervision contributes directly to mission effectiveness for your nonprofit. It is critical to maintaining a productive staff in the face of shifting and competing priorities. Strong supervision creates a culture of mutual respect in which employees and supervisors communicate regularly and clearly about job-related expectations, tasks and overall performance.
Moving Beyond Inclusion: Equity Matters
How do organizations make the shift from fostering a culture of inclusion to developing policies, practices and processes that embed racial justice and equity in their values and their operations? This workshop invites leaders to develop practices that transform organizations into partners with the communities in which they work and serve.
Managing Chronic Tensions in Your Organization
This workshop will explore one of the fundamental roles of nonprofit leaders and managers—holding tensions in ways that are creative, constructive, and ultimately contribute to organizational growth and development.
Fund Development: Cultivation and Solicitation
A successful fundraising program is as much about knowing your donors as it is about achieving financial goals. Join Anne Peyton, CFRE and Jenn Hayslett for an interactive and engaging day of practice in “listening the gift” and the “art of the ask.” You will learn best practices and develop the skills involved in donor-centered fundraising conversations.
Finance for Poets
Many nonprofit leaders advance in their careers because of their “programmatic” excellence. Too often, however, the nonprofit leader’s career path leaves an “experience gap” when it comes to financial management. If this scenario resonates with you, then this workshop is for you.
Innovation Through Improvisation
What if nonprofits could be more like improv actors? Applying the universal principles of unconditional support and team-based ideation will help bring your messages, mission and services to a new and exciting level.
Advanced Supervision: Decode, Identify and Practice
Successful supervisors skillfully adapt their own style to meet the needs of each individual they supervise. Decoding how much direction, feedback and autonomy staff needs is part of the equation. The other part is identifying and practicing supervisory skills and behaviors associated with styles that don’t necessarily come naturally.
The Battle for Hearts and Minds
Frustrated by the way the public thinks and talks about the issues you care about? This workshop will break through the mystique of the public narrative, present clear strategies to identify the current state of hearts and minds around your cause, and offer ways you can begin to shift the way people think.