Better Nonprofit Management Series

Building Supervisor-Staff Relationships Through Communication (Apr)

ThursdayApril 29, 2021
10 a.m. to 12 noon Eastern

Fee: $40

Presented by Lyn Freundlich and Joanne Horgan

Skilled, intentional, and strategic supervision is integral to organizational success and employee satisfaction. Effective supervisors, whether new to the role or coming with a wealth of experience, tap into self-awareness, are adaptive, and leverage a range of interpersonal skills. Using these practices, a supervisor creates a culture of mutual respect — one in which employees and supervisors communicate regularly and clearly about job-related expectations, tasks, and overall performance.

Through this 120-minute interactive session on effective supervisory communication, participants will: 

  • Understand the importance of soliciting feedback and learn approaches to building this into their supervisory practice 
  • Discover the barriers to receiving constructive feedback and ways to manage reactions which support your effectiveness as a supervisor 
  • Explore the conditions that make giving feedback valuable and practice adaptive approaches to providing constructive and positive feedback. 
  • Learn how to hold one-on-one meetings that strengthen communication, trust, and staff effectiveness. 

Target audience: Supervisors with all levels of experience; from emerging supervisors to those with many years of experience

About the Presenters

Lyn Freundlich

Lyn has over 30 years of experience in the nonprofit sector, primarily in volunteer and human resources, and has worked for TSNE since 2003. For most of that time, she oversaw the internal operational and personnel aspects of the organization. In 2005 Lyn launched, and now leads, TSNE’s human resources training and consulting practice for small to mid-sized grassroots, social justice, and other mission-focused nonprofits. Lyn has previously worked in large, international organizations and tiny, member-driven, local ones. Lyn has a BA from Oberlin College and a Master’s Degree in Organization and Management from Antioch University of New England.

Joanne Horgan

Joanne is currently a Human Resources Consultant and Lead Trainer for TSNE. Joanne has worked with TSNE since 1993. Joanne has served many roles in the organization over the years, all of them in TSNE’s Human Resources practice. She has directed the internal HR function as well as led the HR team in its delivery of services to over 60 fiscally sponsored clients. Joanne has also been providing HR consulting and training for small to mid-sized grassroots, social justice, and other mission-focused nonprofits for over 20 years. Joanne holds a BA in Organizational Psychology and an MS in Human Resources Counseling from Northeastern University.

Lyn and Joanne ground TSNE’s HR training and consulting practice in the belief that people are an organization’s greatest asset and choose this work not simply to make a living but to make a difference. This belief, coupled with the philosophy that core organizational values can best be lived internally through values-aligned human resources practices, informs their work. Lyn and Joanne both lead values-based HR assessments and work with organizations to build compensation, performance management, and other systems that reflect each organization’s unique culture. They are experienced coaches and provide “on-site” employee relations coaching and consulting to nonprofit organizations and their supervisors and leaders. They approach coaching and employee-relations issues from a strength-based model that values the whole person while keeping the organization’s mission and values a top priority.


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