Better Nonprofit Management Series

Performance Management (December)

Tuesday, December 14, 2021
10 a.m. to 12 noon Eastern

Fee: $50

Presented by Joanne Horgan and Heang Ly

Workshop Description

Skilled, intentional, and strategic supervision is integral to organizational success and employee satisfaction. Effective supervisors, whether new to the role or coming with a wealth of experience, tap into self-awareness, are adaptive, and leverage a range of interpersonal skills. Using these practices, a supervisor creates a culture of mutual respect — one in which employees and supervisors communicate regularly and clearly about job-related expectations, tasks, and overall performance.

Learning Objectives

Through this 120-minute interactive session, supervisors will:  

  • Explore the ways that adaptive communication and feedback contribute to supporting, developing, and managing successful employees
  • Understand the dynamic continuum of employee performance  
  • Learn and practice a model of performance management that focuses on adaptive communication and feedback strategies 

Target Audience

Supervisors with all levels of experience, from emerging supervisors to those with many years of experience.

About the Presenters

Joanne Horgan is a Human Resources Consultant and Lead Trainer for TSNE. She has worked at TSNE since 1993 and serving many roles in the organization’s human resources practice over the years. Joanne has directed the internal HR function and led the HR team in its delivery of services to over 60 fiscally sponsored clients. She has also been providing HR consulting and training for small to mid-sized grassroots, social justice, and other mission-focused nonprofits for over 20 years. Joanne holds a BA in Organizational Psychology and an MS in Human Resources Counseling from Northeastern University. 

Heang Ly is rooted in the field of youth development, group dynamics and systems, diversity, equity and inclusion, conflict resolution, and nonprofit management. Heang spent significant time, 13 years, at the Center for Teen Empowerment providing direct service in youth organizing, advocacy, and community development issues. While at the organization, she also provided consulting services and technical assistance to nonprofits, schools, and cities. She left to open her own independent consulting practice, working largely with grassroots community-based nonprofits and higher education institutions as a seasoned consultant, facilitator, and trainer. She has taught over 3,000 people of all ages on a variety of topics such as curriculum development, facilitation skills, conflict resolution, feedback systems, staff engagement, equity issues, and more.

Heang is the co-author of the chapter “Tensions of Purpose: Strategies for Youth and Adults to Carve a Pathway of Hope and Create Action toward a Just and Equitable World” in the book “At our Best: Building Youth-Adult Partnerships in Out-of-School Time Settings” published by Information Age Publishing. Her short story "The Lotus Gift" was published in the award-winning book “Troubling Borders: An Anthology of Art and Literature by Southeast Asian Women in the Diaspora”.

Ms. Ly holds a Bachelor’s of Arts in Psychology and Education Studies from the University of Massachusetts Amherst, and a Master’s degree from the Harvard Graduate School of Education in Administration, Planning, and Social Policy. In addition, she is a graduate of the Institute for Nonprofit Practice, where she received a certificate in nonprofit management and leadership from Tufts University. 



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