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Upcoming Training and Events
Effective Supervision (May)
Effective supervision contributes directly to mission effectiveness at your nonprofit. It is critical to maintaining a productive staff in the face of shifting and competing priorities. Strong supervision creates a culture of mutual respect in which employees and supervisors communicate regularly and clearly about job-related expectations, tasks, and overall performance. This highly participatory training is designed for supervisors with all levels of experience.
Finance for Poets
Many nonprofit leaders advance in their careers because of their “programmatic” excellence. Too often, however, the nonprofit leader’s career path leaves an “experience gap” when it comes to financial management. If this scenario resonates with you, then this workshop is for you.
Effective Supervision Part II: A Deeper Dive into Decision Making
Successful supervisors start with curiosity and awareness of their own supervisory and communication style, as well as their particular cultural lens. By expanding their view and skillfully shifting these default approaches, they can more fully develop staff and maximize performance. This highly participatory and reflective training takes a deeper look at concepts discussed in TSNE MissionWorks’ Effective Supervision workshop.
Customer Service: Getting It Right Every Time
Everyone knows how to say “please” and “thank you.” What organizations really need is an employee standard that will exceed their client’s expectations every time. Using the principles of improvisational theater — presentation, positivity, and “making offers” — you can build a robust and successful customer service program that is easy for your employees to follow and create a friendly and memorable experience for your clientele.